Technical Product Specialist (Self-Checkout)

StrongPoint, UAB

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Atlygis/Miestas
Apie įmonę

About Us: Join StrongPoint, a leader in innovative retail solutions, as a Technical Product Specialist. Our team is dedicated to developing cutting-edge Self-Checkout systems that integrate advanced AI technologies for fraud prevention, item recognition, and age verification. Be part of a dynamic environment where your contributions will shape the future of retail technology.

Your Role: As a Technical Product Specialist, you will be the expert on our Self-Checkout (SCO) product, ensuring smooth deployment, installation, integration, and maintenance. You will support partners and internal teams, providing technical expertise and guidance to facilitate seamless operations and customer satisfaction.

Your responsibilities will include:

Assist with application deployments and configuration changes to support new releases and updates.
Handle tickets related to incidents and changes, ensuring timely resolution and documentation.
Be available for on-call duty to address urgent technical issues.
Identify opportunities for automation to improve efficiency and reduce manual workload.
Develop an in-depth understanding of the company's products and their features, becoming the go-to expert.
Provide technical support to team members and partners, answering questions and resolving product-related issues.
Lead integration workshops and support new customer integration processes for our products.
Conduct training sessions and product demonstrations to educate users on effective product use and maintenance.
Be available for occasional travel to provide technical training, support product launches, or resolve complex on-site issues.
Report bugs and share feedback with the product development team to drive continuous improvement.
Work closely with technical documentation specialists to keep product documentation updated with the latest features and data.

Required Competencies:

Strong understanding of Windows OS, including configuration and troubleshooting.
Proficiency in MS SQL databases, with the ability to configure and manage.
Experience with PowerShell scripting for automation and task management.
Experience with installation, configuration and maintenance of various hardware components such as scanners, checkout scales, cash machines, and other peripherals would be considered an advantage.
Excellent written and verbal communication skills in English, capable of conveying technical information clearly to both technical and non-technical audiences.
Strong commitment to providing exceptional support and service to partners, clients, and team members.
Willingness to travel as needed to provide on-site support, training, and troubleshooting.

Company offers:

Gross salary ranging from 2110 to 3165 EUR, based on experience and competencies.
International projects and innovative retail business facing solutions.
Flexible work-life: 40/60 working home/office.
Good opportunities to develop competencies and skills.
3 additional vacation days.
1 additional vacation day for the Birthday.
Wellness benefits: health insurance, sports compensation.
Leisure clubs activities and sports events compensation.
Accident insurance 24/7 worldwide.
Payouts for important personal events.
Companys shares with discount.
Psychologist consultation.
Recommendation bonus.
Discount platform Perks.lt.

Mėnesinis bruto atlyginimasBruto/mėn. € 2110 - 3165

Papildoma informacija: Health insurance, sports compensation, company shares with discount.

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Šarūnė Beinoraitė

StrongPoint is a retail technology company that provides solutions and services to make shops smarter, shopping experiences better and online grocery shopping more efficient. We have a full sales, service and support operation in 10 main countries and together with partners we provide our solutions to more than 25 countries in 4 continents.

StrongPoint is very proud of its workforce, the people who create the magic every day! We are always looking for more talented people to join the organization.