Customer Experience Specialist (Shifts from 9am-9pm)

Baltic Assist provides tailored outsourcing solutions. Our core values, Transparency, Efficiency, Innovation, and Meritocracy, support the Company's growth and ability to deliver high-quality service to our Clients.
One of our clients is an online payment provider specializing in cryptocurrencies such as Bitcoin. They work with many of the world's biggest cryptocurrency exchanges, including Binance, OKEx, or KuCoin, and were recently named one of Australia's fastest-growing technology startups by Growthlist, one of 250 Global Crypto Companies to watch.


About The Role
As a Customer Experience Specialist, you will be responsible for providing timely, kind, and accurate answers to customers over emails, chat, and occasionally over the phone.

Your day to day responsibilities will include:
responding to customer support inquiries (email only) and give updates on how their orders are processing;
explaining to customers about their specific cases and educating them on the processes;
pro-actively watching out for the best interest of our customers and going the extra mile to ensure an excellent customer experience;
performing some outbound phone calls (about 5 per day);
escalating issues to your team leader or manager;
providing training and assistance to other new team members when needed.

This role is in the exciting area of cryptocurrency, so it is an excellent opportunity to gain experience in this new market, which will become the future of currencies.

Requirements:
Let's have a chat if you thrive in a high-paced environment, have a positive attitude, close attention to detail, and understand the importance of following processes.

You will be great for this role if you have:
at least 1 year of experience working in a business process outsourcing environment, preferably supporting finance or accounts teams;
professional, assertive and efficient communication skills;
excellent written and spoken English;
experience and competencies with communicating to customers from different cultures and backgrounds;
some knowledge on cryptocurrencies;
experience in handling customer escalations on the spot;
ability to multi-task.

We offer you:
competitive salary;
remote work opportunity. You can combine work from the office and home or even from a beach somewhere in the Bahamas;
flexible working schedule;
unique office perks: unlimited snacks, coffee and tea, PlayStation room, table football, and more stuff;
office building perks: rooftop terrace for morning coffee with a view;
secure bike locker room and shower rooms. Scooter rental post;
constant teambuilding events and workations.

Salary:
700-800 €/moth. neto