Specialist, Product Support

Specialist, Product Support – Vilnius, Lithuania

Does playing a key role in a high-growth digital business sound exciting to you?  What about offering up your skills in a Global Business that is committed to moving money for better? Join Western Union today as a Specialist, Product Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

As an APN Specialist, you will work with dashboards and build reports for the key stakeholder on the performance of the APN Product, including a comprehensive view of the health of the Product by Partner.

You will monitor the APN Product across the globe and perform analysis on key trends and outages of service, understanding past, current and future trends and identifying improvement opportunities across the product. (system, process, people) Upon identifying an incident, you will escalate it to the respective Internal teams, support troubleshooting sessions and collect the root cause analysis report. You will log/track/manage incidents to ensure they are properly escalated and are closed within the expected SLAs.

You will also support the APN Team on the regular meetings with APN Partners across the globe to identify/resolve key pain points and recommend product solutions to enhance the customer experience and optimize the end-to-end operational process.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: 14,100 – 24,1716 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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