- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Requirements for candidates
- Sustain highly motivated, strongly performing team of approximately 8 – 15 direct reports
- Lead the team by inspiring them and providing regular feedback, coaching, and professional development. Act as a mentor and escalation point for W1TTY customers
- Take ownership of daily operations. Monitor team utilization to ensure timely response, along with proper staffing, work allocation, and coverage
- Undertake analytical exercises, interpret complex problems and conduct research to understand areas for innovation or automation
- Build and continue to strengthen relationship with key stakeholders or technical infrastructure teams to ensure effective communication, collaboration and service support
- Organize knowledge by e.g. documenting new or changed processes, developing training programs and materials, keeping knowledge base up to date
- Focus on customers by closely monitoring and analyzing feedback to identify red flags and drive solutions
- Work on New Hire and existing staff member training material creation, its development and improvement. Monitor training progress and results, as well as search for improvement areas
Customer Care Team Leader responsibilities would include:
- Focus on excellent customer service delivery
- Experienced in team performance coaching and mentoring, people management and leadership
- Demonstrated stakeholder engagement and management skills
- Ability to provide direction and achieve results under pressure and when faced with a challenge
- Demonstrated conflict management and resolution experience as well as strong negotiation skills
- Self-motivated, with strong ability to work both independently and with teams and managers as appropriate
- Actively seeking to understand consumer and stakeholder requirements and expectations, and constantly bringing in necessary changes/improvements into operational model of the team and IT Service Desk
- Experienced in MS Office, possessing excellent verbal and written communication skills, knowledge in ITIL
- Experience in Service Desk would be an advantage
- 3+ years of experience in any Customer service area
What we offer:
- Due to the current epidemic situation, we offer remote work and possibility to work at the office in the Old Town of Vilnius;
- Work in an international start-up company;
- Various opportunities to grow within the company;
- Competitive salary;
- Possibility to make an impact on international business success
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Didžioji 18
Laikas
- Visa darbo diena
Įgūdžiai
Kalbos
- Anglų
Nataliia Sobchenko
+971501500381
Built for the people always on the move, W1TTY is the UK start-up fintech company focused on hassle-free domestic and international transfers, peer-to-peer payments, and retail and agrarian financial programs. In its customer-centric mobile app, meeting the highest standards of security and safety, W1TTY will offer current accounts, debit cards, payments, and value-added lifestyle services. W1TTY will also introduce the network of diverse personal and business memberships designed to revolutionize the way its users manage their finance. Our mission and vision are to empower the lives of all our users globally.
With W1TTY, young students, small businesses, and financially excluded communities enter not only a user-friendly mobile app but also the system of unique financial programs supporting those individuals and groups who are underserved. Our financial features are created in an uncomplicated and fair play, ready to serve those who need them the most.