CUSTOMER CLAIM ADMINISTRATOR

YOUR TASKS

• Processing of returns management;
• Creation of initial statements, interim reports as well as final reports in the form of an 8D report / customer complaint report;
• Application of various Quality methods e.g. 8D method, 5Why, Ishikawa etc.;
  Use / application of various customer systems / portals for processing the complaint processes;
• Execution of various bookings while processing complaints;
• Creation of various evaluations;
• Daily international communication with the respective production plants for the purpose of information coordination.
  
  YOUR QUALIFICATIONS
• Degree in electronics, engineering or similar technical courses;
• Excellent English and German language skills;
• Experience in the field of quality, knowledge of Quality methods (Yellow belt would be an advantage);
• Analytical thinking and structured working style;
• Diligence, ability to work in a team and independently;
• Excellent knowledge of MS Office, experience working with SAP or other ERP system.
  
  WHAT WE OFFER
• Professional and personal development opportunities, career prospects in a rapidly growing international company;
• Professional and friendly team, great attention to internal communication;
• A modern, ergonomic work environment that meets the highest safety standards;
• Modernly equipped dining and relaxation areas, discount for fresh and healthy food in the company's canteen, 24/7 snacks station, fragrant coffee and tea
• Extensive motivational package (German and English language courses, company events, sports activities, vaccinations, discounts offered by partners, etc.);
• Free public transport from Kaunas city to UAB HELLA Lithuania (transport schedule is adjusted to administration and shift working hours).
  Information regarding Base Salary
  
  From 1750 to 1950 EUR (before withholding taxes) taking in consideration your current professional competence and work experience. Salary is reviewed at least once per year. Also, you will be entitled to the annual bonus, that depends on your results.