Customer Care Specialist

We are looking for a number of Customer Care Specialists (1st Line) to join our team in Lithuania. The successful candidate will demonstrate good organizational skills and will be able to deal with issues independently and as part of a team even when working under pressure with challenging deadlines.

Skills and Experience:

• Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries 
• Problem-solving skills by working independently and in collaboration with other teams 
• Strong verbal and written communication skills and excellent phone or live chat manner 
• Fluent in Lithuanian and English, both written and verbal
• Ability to multi-task effectively 
• Ability to work in a 24/7 support team Monitor progress and performance targets 
• Open to innovation and changes 
• Proven experience in supporting mobile apps, both iOS and Android is an advantage    

Key Responsibilities:

• Focus on customer: deliver excellent and memorable customer service to all our customers by showing empathy and care  
• Multichannel customer support in Lithuanian and English language    
• Provide navigational and operational support to customers that use W1TTY application 
• Register customer issues and notify management about repeating demand Liaise with 2nd/3rd line support teams to reach a speedy resolution for a customer 
• Achieve performance objective and set targets leading to best customer service 
• Show a flexible approach working in a changing and fast-growing environment 
• Reduce number of interactions by sharing information, updating existing knowledge and working in collaboration with other team members 
• Make suggestions and recommendations to Supervisor to continually improve customer service 

Company offers:

• Work in an international start-up company (office in the Old Town of Vilnius); 
• Various opportunities to grow within the company; 
• Competitive salary; 
• Working in a 3-shifts system / Flexible working hours; 
• Possibility to make an impact on international business success.