Job information

Our team is growing and currently looking for Senior Engineer to join Technical Solutions Unit in Customer Success Department.

Responsibilities:

• Taking full responsibility for working with and managing VIP clients (including but not limited to):
• Answering technical inquiries
• Remotely monitoring events as well as providing technical solutions and support to customers and interpreters during the events where Interactio software is being used
• Taking part in developing existing as well as new custom technical solutions
• Providing trainings to colleagues, customers and interpreters on how to use Interactio software
• Helping to onboard new VIP customers

Requirements

• Proactive, solution oriented, trustworthy and with high sense of ownership personality
• Experience in technical project management – owning responsibilities from A to Z
• Customer centric approach
• Experience and knowledge working with computer networks as well as internet (cloud, IP addresses, protocols and similar)
• Proficiency in English
• Ability to work nonstandard time schedule, when necessary (planned in advance and only on rare occasions)
• Ability to travel (when travelling becomes risk-free)

Advantages:

• Experience/personal interest in audio and video devices and their set up
• Experience in working with governmental institutions
• French or Spanish language skills

Company offers

• Exciting fast-paced global environment (hey, company is shifting the global market!) as well as solid clients
• Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in workspace and living space in Klaipeda (spend your summers there if you want!)
• An awesome international team to work with and the chance to bring exciting technologies to the market.
• Flexible working hours
• Business trips to various parts of the world (once pandemic is over)