- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Responsibilities:
• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries in German language via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level
You are:
• Advanced in Finnish language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts
What we offer:
• Competitive salary package
• Annual bonus system
• Cafeteria package
• Company insurance
• Language course reimbursement
• Free medical services
• All You can Move Sportpass
• Remote work option available!
Vietovė
- Vengrija
- Nuotolinio darbo galimybė
Laikas
- Visa darbo diena
- Visa darbo diena, pamainomis
Kalbos
- Anglų
- Suomių
Fruzsina Forian
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, efficient businesses. With corporate headquarters in the United States and more than 270 offices and digital hubs worldwide, our global...