We are looking for IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them.

An excellent Help desk technician must be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Serve as the first point of contact for customers seeking technical assistance over the phone, chat, self-service submissions

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Identify and suggest possible improvements on procedures

B2 - C1 level of German language

B2 level of English language

Excellent communication skills and ability to liaise with diverse customers

Customer-oriented and cool-tempered

Responsive and able to interact with the rest of the team in friendly manner

Organizational skills to balance and prioritize work

Outstanding troubleshooting, analytical and problem-solving skills

Comfortable when working under pressure and in fast paced environment

Technically savvy and quick learner

Nice to have

One or more years of technical or customer support experience

Personal and professional development opportunities

Internal training and support of team managers and trainers

Friendly, supportive and multicultural work environment

Various after-work activities (basketball team, football team, running team, etc)

Additional health insurance

Work from home

Referral program

Gross salary from 1200 to 1750 EUR/month