- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Summary
We are looking for IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them.
An excellent Help desk technician must be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone, chat, self-service submissions
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures
Requirements
B2 - C1 level of Polish language
B2 level of English language
Excellent communication skills and ability to liaise with diverse customers
Customer-oriented and cool-tempered
Responsive and able to interact with the rest of the team in friendly manner
Organizational skills to balance and prioritize work
Outstanding troubleshooting, analytical and problem-solving skills
Comfortable when working under pressure and in fast paced environment
Technically savvy and quick learner
Nice to have
One or more years of technical or customer support experience
We offer
Personal and professional development opportunities
Internal training and support of team managers and trainers
Friendly, supportive and multicultural work environment
Various after-work activities (basketball team, football team, running team, etc)
Additional health insurance
Work from home
Referral program
Gross salary from 1050 to 1500 EUR/month
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lenkų
Asta Abrutyte
DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billon company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
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