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Customer Advocacy Specialist
About Dexcom:
Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
We invite you to become a part of a fast growing, purpose driven team in our new established business center in Vilnius!
As a Specialist, Customer Advocacy you will be reviewing and evaluating complaints as per Standard Operating Procedure (SOP) and taking part in facilitating continuous quality improvements. This position is responsible for assisting with the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, Medical Device Reporting, corrective action and preventive actions (CAPA), and maintenance of other related quality system records as required.
About you:
• Fluent in English.
• 2 years of experience in operations and/or processing administrative tasks.
• Work experience in a medical field would be a big advantage.
• Effective verbal, listening, and written communication skills.
• Analytical, with ability to define problems, collect data, establish facts, and draw valid conclusions.
• Highly organized and can work independently as well as within a team.
• Strong ability to collaborate and drive results.
We offer:
• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
• Focus on your long-term career.
• Access to best in class training and development programmes.
• Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment.
• Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.
• Base monthly salary gross starting from 1400 EUR. The final offer will depend on your qualifications, competencies and professional experience.
Sounds like you? Apply!
Papildoma informacija: The final offer will depend on your qualifications, competencies and professional experience
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
Ieva Mykolaitytė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 5,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the company’s patient support, customer advocacy, finance and accounting operations in Europe.