Team Leader, Onboarding – Vilnius, Lithuania

Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team? Are you ready to offer up your skills to a company that is committed to moving money for better? Join Western Union as a Team Leader, Onboarding (Evening shift).

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You'll lead the Accreditation team in ensuring the smooth onboarding of customers and effective adherence of local and global policies concerning Anti-Money Laundering and financial crime policies. You'll manage the performance of your team, provide and monitor training, support and foster a positive and high-performing culture within your team. You'll provide reports on key performance indicators and support in-project work as well as the launching of new products and requirements, whilst driving a culture of quality and best lean practices.

We need you to have 1-2 years of management experience in operations or business customer support roles. It is essential that you have a bachelor's degree or equivalent, which will also give you the strong decision-making, time management and problem-solving skills we are seeking. You'll need to be an effective communicator who can deliver difficult messages successfully. You will need to be attentive to details and a team leader who is passionate about developing, coaching, and training a team to allow them to develop their skills and abilities in a fast phased environment. You will be capable to work and prioritize effectively under stress or in difficult situations. Fluency in English – both verbal and business writing skills are expected. A strong ability to multitask and take fast decisions independently as well as knowledge of KYC & AML issues, policy and procedures would make you stand out.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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