CUSTOMER SUPPORT MANAGER

• Answering general inquiries from prospect and excising clients via supported communication channel.
• Escalating issues reported by the clients to the other departments.
• Preparation of account confirmation letters.
• Checking on prospect individual clients based on Company’s onboarding rules.
• Sending qualified leads to the Sales department.
• Providing general information about the products and services to prospect clients.
• Helping financial team answering PLAIS messages.
• Support strategy and workload planning.
• Creating/editing Macroses, writing articles for FAQ.

• 1+ years of experience with Customer Service.
• Fluent in English.
• Ability to react quickly and adjust to the given tasks.
• Confidence with implementing new Customer Service processes.
• Strong customer orientation and ability to adapt/respond to different types of characters.
• Basic knowledge of Excel and Google Sheets.

• Opportunities for professional development and personal growth in the International company.
• 50% costs compensation for sports and language courses.
• Corporate medical insurance (50% costs compensation).
• Corporate events and team-buildings, comfortable office and of ‘course team of professionals.

Talent Lab client – „Genome“ – is a new fintech company backed by UAB „Maneuver LT“, a Lithuanian-based Electronic Money Institution. It is the smart ecosystem that aims to deliver something unprecedented: a seamless experience while unifying business and personal finances. If you are looking to master of your craft while helping build a product that rocks, „Genome“ may be right for you.