As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

GBS Operations is a part of Intrum GBS that takes the key role in delivering debt collection services to our Clients in Norway, Sweden, Finland, Denmark and Netherlands. Apart of responsibilities of daily tasks, we continuously work with process improvements and quality management to create extra value for organization, clients and customers. Join us and begin your challenging career path in international company.

Your responsibilities will include:

• Create an engaged and team oriented work force in order to improve the results
• Perform a full range of managerial responsibilities which may include interviewing, hiring, coaching, managing and developing employees etc.
• Establish regular communication with the team, such as 1-1 meetings, team meetings etc.
• Coach and assist all employees with problem solving, team/personal issues etc.
• Support continuous improvement goals in production
• Monitor and provide work direction to achieve maximum personal/team performance
• Develop, support and continuously review stakeholder engagement and management
• Prepare different reports and statistics

About you:

• Successful track record in leading and managing teams
• Advanced Excel skills
• Experience in a service center would be advantage
• Strong organizational and planning skills in a changing environment
• A creative mind with an ability to suggest improvements
• Excellent time management skills and ability to multi-task and prioritize work
• Very good English language (oral and written)

What we offer:

• Hybrid work arrangements allowing to combine work from home and office
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and grow opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Benefit package, including healthy environment, insurance, team building & sport activities etc.

Salary:

From 3100Eur gross/month. The final offer will depend on the experience and competencies of the selected candidate.

Join us on this exciting journey by sharing your experience and story 🤩