We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

Junior Field Service IT Support Engineer

Service & Customer Support Department

Roche Diagnostics Baltics (based in Vilnius or Kaunas)

This is an excellent opportunity to join Roche Diagnostics Baltics where you can truly make your mark. Our Service & Customer Support team plays an integral role in the provision of after sales service and support to our existing and new customer base, which primarily consists of diagnostic and research laboratories. IT Support Engineer is responsible for providing technical

support for a full range of Roche IT solutions, including Server operating systems (hardware and software), Network infrastructure (switches and routers), Data Security, Backup and Recovery.

The Opportunity:

-Provides highly visible customer support through the performance of IT solutions in

laboratories and is passionate about customer service and ability to handle challenging customer conversations. Works effectively with people from all backgrounds.

-Implements network infrastructure and maintains compliant remote access to the laboratory analyzers and systems.

-Reviews and approves operational quality of solution equipment. Training customers on operating laboratory solutions.

-Interprets customers’ needs and identifies if the responsibility for problem resolution falls to sales employees, or engineers.

-Plans, configures and commissions process control software in laboratories.

-Completes Compliance and initial IT diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible. Escalates tickets to the appropriate Level if required and provides occasional out of hours support.

-Maintains various Policy and Procedure documents.

Who you are:

-University Bachelor degree or similar qualification in an appropriate engineering

discipline (preferred: IT, Technical and IT Education, Medical Engineer or related).

-Knowledge of ITSystems Administrationwill be an asset.

-Understanding of Server Operating Systems

Networking and Virtualization technologies and concepts are needed.

-Technical knowledge of ASTM and HL7 protocols,SQL and Intersystem databases will be an asset.

-Customer focused, self-motivated and enjoys working and sharing ideas in a team

environment.

-Fluent Lithuanian & English are a must.

-Knowledge of Windows & G Suite.

-Excellent communication skills and a valid driver's license are essential.

What we offer:

- An interesting working environment in an international dynamic team; you will be based in Vilnius or Kaunas

-A competitive salary and transparent remuneration system

-Systematic education and career opportunities

-Company group life insurance & private medical coverage

-All necessary tools: car, computer, phone, etc.

-The background of a successful Swiss-origin company

-Flexible workplace meeting both performance and work-life balance

-Ability to contribute and make impact on quality of people healthcare

Who we are:

At Roche, 98,000 people across 100 countries are pushing back the frontiers of healthcare.

Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer