- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Who We’re Looking For
The Bazaarvoice services team is looking for candidates experienced with delivering Web technologies in a professional services capacity delivering the scope of work in an allocated number of hours and days. This individual will be responsible for working with clients to implement, configure, transform data and train on the Bazaarvoice product suite.
The Implementation Engineer (IE) proactively engages with the Client throughout the length of the project with the overall objective of getting Clients live with Bazaarvoice Solutions in their environment thereby decreasing the overall Client Time to Value (TTV) to an absolute minimum. This is a hybrid role that incorporates both business and technical skills and experience. The role is primarily responsible for training, enablement and support to a Client’s business and technical teams on Bazaarvoice products, implementation best practices and technical interdependencies.
You will be dealing with our EMEA clients and your work hours will be between 10am to 7pm
Salary from 1480 EUR gross per month depending on experience and skills the candidate will bring to the role.
Responsibilities:
- Enables the client to implement the components of the Bazaarvoice core platform and ensures client’s implementation includes all necessary features to see full value.
- Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement.
- Understands how to prioritize work in a proactive manner. Anticipates consequences of actions, potential problems and opportunities for improvement.
- Keeps client aware of contractual obligations around remaining hours, remaining days and project status against contractual due date.
- Delivers the full scope of the contract and understands how to manage scope creep and/or scope change.
Responsibilities : Functional;
- Determines the customer’s configuration needs based on defined objectives and KPIs.
- Performs the functional customization of the solution per industry best practices and client requirements.
Responsibilities : Technical
- The ability to become highly proficient in Bazaarvoice product(s) and technologies through a combination of formal and self-guided training opportunities.
- Oversee the required configuration, data conversion, migration, and validation tasks for client implementation projects.
- Regularly communicate with internal teams and clients on project and task status, risks, and issues.
- Proactively identify potential roadblocks and immediately report them.
- Manage multiple client technical relationships simultaneously.
- Contribute to a positive, collaborative team environment.
- Manage and track time in line with agreed processes to maximize utilization.
- Utilize JIRA as the main source of project tracking.
- Work with Practice team to develop and maintain product and customer best practices, documentation, and processes.
Requirements:
- Fluency in German at business level or higher
- Working experience with Web 2.0 technologies (even better if this experience was in an ecommerce environment). This includes past experience with coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML, etc. using common programming and software development concepts.
- Foster high client satisfaction while also driving the client towards completion of their own tasks to maximize their own value.
- Take consultative approach to understand client objectives and working with clients to guide them towards an implementation that meets established objectives.
- Strong technical troubleshooting skills using industry-accepted best-practices and tools.
- Experience working in a client-facing role (preferably in application/software support).
- The ability to manage multiple ongoing projects at a time while maintaining high quality results.
- Working in an agile environment with an understanding of operating lean.
- A positive, self-starter attitude and the desire to exceed client expectations at every opportunity.
- Excellent written and verbal communication skills.
Benefits:
We offer comprehensive benefits, from medical and dental coverage, accidental insurance plans, mental wellness, paid sabbatical leave, and employee recognition rewards!
The working world has changed. So have we: we also offer flexible work from home policies. For those travelling into our Vilnius office we have free snacks, drinks, tea and coffee. Win-win!
If you want to learn more about what it is like working at Bazaarvoice, jump onto our careers page and listen to what our employees have to say.
Papildoma informacija: Language bonuses
Vietovė
- Lietuva
- Nuotolinio darbo galimybė
Laikas
- Darbas po paskaitų
- Visa darbo diena
- Lankstus grafikas
Įgūdžiai
Kalbos
- Vokiečių
- Anglų
Gabriele Kasteckaite
Your international IT resource of choice! Strategic Staffing Solutions International provides professional Information Technology staff and solutions in the Baltics, Nordics, the United Kingdom and United States.
Our client Bazaarvoice creates smart shopping experiences. Through expansive global network, product-passionate community & enterprise technology, they connect thousands of brands and retailers with billions of consumers. Their solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging their extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem they are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Bazaarvoice promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!