Technical Success Manager ( 16:00 - 01:00)

We are lookig for a person who would be interested in problem solving, tech-savy mindset, a student or a person who loves to sleep in the morning but to work at night. As you will be consulting our US clients, your work hours will be from 16:00 until 01:00.

• Working experience with Web. 2.0 technologies. This includes past experience with coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML and etc.
• Experience working in a client-facing role.
• A degree in CIS, MIS, or computer science (or equivalent job experience)
• Ability to prioritize and manage multiple priorities in a dynamic environment

• Provide a high lever of service/support on all assigned cases from shared support clients by performing the following task.
• Work independently or collaboratively with internal teams, as well as our clients to resolve concerns, issues and questions in a professional and timely manner.
• Provide consutative guidance to assigned clients on how to resolve issues.
• Manage client expectations and meet or exceed time commitments consistenly.
• Explain technical concepts (limitations, requirements, functionality) to a wide range of audience.
• Handle all cases in accordance with documented processes and consistently meet all KPI‘S.
• Assist with New Hire Training team when necessary.