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Training Administrator
Training Administrator
Training Administrator
Western Union Processing Lithuania, UAB

Training Administrator – Vilnius, Lithuania

Are you interested in managing the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with various teams across borders? Do you have the ambition to work for an organization that uses cutting-edge technology and systems? Join Western Union as a Training Administrator.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

As a member of our global Training Team, you will manage all administrative and technical aspects of the LMS system to ensure an effective learning experience.

Your main objectives will be to:

  • Administer learning management systems (LMS), including publication, maintenance, and support of learning content.

  • Assign learning programs to global audiences.

  • Respond to customer inquiries and resolve issues/needs.

  • Generate standard and custom reports as needed, and recommend actions based on the data.

  • Consult with stakeholders to create and refine specific audience profiles to automate the assignment of learning content.

  • Ensure learning content has been properly tested and is error-free.

  • Identify opportunities to optimize the LMS and implement the selected improvements.

  • Build capability and self-sufficiency among learning partners by recommending, demonstrating, and mentoring them on the optimal use of WU's LMS.

Here are some skills, attributes and qualifications you will have:

  • Bachelor's degree in a relevant field or 2+ years of experience in a similar position.

  • Experience as an LMS administrator, Training specialist or any analytical role.

  • Strong in the use of the MS Office Suite (Word, Excel and Outlook).

  • Superior customer service skills.

  • Solid analytical skills to report and evaluate training/talent data.

  • Solid technical skills to load training courseware, use necessary equipment, and troubleshoot issues.

  • Solid problem-solving skills with a focus on identifying the root cause.

  • Knowledge of SQL databases, HTML/CSS programming languages would be a plus.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary is from 17,766 - 28,783 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident, and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-FM1

#EDU_RX

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