Senior Operations UX Designer

Senior Operations UX Designer– (Vilnius, Lithuania)

Are you an innovative worker who is passionate about product strategy? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Join Western Union as a Senior Operations UX Designer.

Motivated by our values purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Western Union, the global leader for money movement solutions, is a company that continues to evolve and improve to meet the needs of our customers in over 200 countries and over 510,000 locations. Western Union is looking for a UX/UI Expert that would help us significantly improve the way we serve our customers through the multitude of channels that we support.

The role will be responsible for creating an optimal desktop user experience for Western Union's Customer Service Representatives (CSR's) so they can serve our customers better. The role will be centered around the CSR Desktop and the applications they use to support the Western Union business. The role will have, but not limited to, the following responsibilities:

• Plan and implement new designs.

• Optimize existing user interface designs.

• Test for intuition and experience.

• Develop technical and business requirements and always strive to deliver intuitive and user-centered solutions.

• Combine creativity with an awareness of the design elements.

• Create prototypes for new product ideas.

• Test new ideas before implementing.

• Conduct ongoing user research.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary is from 33,727- 64,552 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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