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Can you deliver first-class daily banking customer support to our global customers? Do you want to take part in retaining our position of being #1 in customer experience in the Nordics? You have an opportunity to become part of the team, directly supporting international large corporate & institutional customers of Danske Bank group.
As Client Manager in the Customer Support team, you will be responsible for delivering professional customer care on daily banking-related inquiries. The role focuses on customer support, communication, coordination, and problem-solving. As a part of the core customer team, you will work closely with stakeholders of all levels of seniority.
You will learn about the value chain around the customers, including Danske Bank’s offering to our largest corporate customers. You will develop your communication, work coordination, problem-solving, and creative customer orientation skill set.
You will work closely with colleagues in your customer team, supporting them and delivering high-quality day-to-day client support related to the following: Liquidity management, Credit products, Online banking platform District, Accounts, Transactions, Client onboarding, KYC, and more.
You will be responsible for servicing international customers and establishing and maintaining a close relationship with both Danske Bank customers and internal stakeholders.
Depending on your experience and knowledge we may offer you different seniority of the role.
You will:
- Take the end-to-end ownership of your tasks and be willing to go the extra mile to give the customer a great customer experience
- Communicate clearly and effectively with large corporate customers and multiple internal stakeholders
- Be service-minded and ensure that our customers will have professional customer experiences
- Be able to navigate in a complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
- Be a sparring partner to our internal stakeholders to optimize our customer solutions
- Develop customer satisfaction-oriented stakeholder relationships in the daily banking area
About you:
- Motivated and customer-oriented mind-set
- Advanced English communication skills, both oral and written
- Focus on delivering high-quality customer experiences
- Great skills in collaboration and coordination in a complex environment
- ’Can-do’ attitude and ability to work in self-sustained manner
- Be creative and resilient in unexpected situations
- Experience from similar or related fields – e.g. cash management, a corporate treasury function, credit or financial analysis, KYC, or other experience from the financial sector – while not required, will be considered an advantage
We offer
Monthly salary range from 2080 EUR to 3120 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Canteen services and free fruits
- 24/7 gym services and group trainings
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Dagne Lapinskaite
+37061623613
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.