Service Assurance Analyst

Job specifics:

The Analyst is going to work with stakeholders from various AP (Anti-piracy) units and functions to perform service assurance and quality control, and to identify opportunities for improvement in Operations processes.

Responsibilities:

• Maintain core AP (Anti-piracy) Operations processes to ensure that service delivery is efficient and of high quality;
• Proactively identify improvement opportunities in AP Operations processes; gather feedback from analysts; recommend and implement process improvements; build business cases to communicate the value and impact of changes to stakeholders;
• Model and document Operations processes;
• Perform Quality Control (QC) activities, monitor and analyze set Operational quality KPIs, run continual service improvements;
• Manage the Operations request queue for the assigned service area;
• Perform data analytics to transform raw data into meaningful and useful information.

Requirements:

• Excellent English in both verbal and written;
• Work experience as a data analyst (operation center);
• Strong analytical skills, proven examples of large amount of data analysis performed to improve process;
• Strong communication skills in across different business functions to successfully deliver a project;
• Ability to present deconstructed analyzes, reports and process improvements with PowerPoint;
• Problem-solving and logical reasoning skills;
• Efficient management of both standard and ad hoc projects/tasks, while working on multiple projects in parallel.

Advantages:

• Understanding internet piracy, including the knowledge of file-sharing technologies;
• Working knowledge of SQL to be able to create basic queries or modify existing;
• Experience in visual modelling; diagrams, wireframes, system architecture diagrams or other visual models.

We offer:

• Life and Medical Health Insurance;
• Hybrid type of work;
• Holidays 24 working days;
• Supportive, international working culture and possibility to have a real impact on your work;
• Modern office in the city centre (Lvivo St. Park Town) with many perks: teas and coffees, teambuilding events, gaming room etc.

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