Service Designer

Join our team as a Service Designer!

Our culture is built based on our core belief that we are changing lives through banking – Luminor is here to empower people to make smart financial decisions. Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

Luminor is offering employment for people displaced by the invasion of Ukraine. We are a dynamic, Pan-Baltic bank with a diverse team and have a number of great professional opportunities available both in business and support functions.

You will be working with a multidisciplinary team of designers and experts to create solutions for digital and physical channels. Your daily tasks will include generating ideas, employing creative ways to prototype them, and transitioning them into real services. It will be done in cooperation with various departments within the company to ensure that customer deliveries are made promptly. We are looking for a colleague to join for approximately 1.5 years (during maternity leave) but with a possibility to prolong contract based on great performance.

Responsibilities:

• Apply Design Thinking to understand and solve for problem spaces throughout service lifecycles
• Identify customer needs and offers solutions to their requests
• Develop and deliver progress requirements, documentation and presentations
• Participate in the delivery of a different projects, defining project scope, goals and deliverables in collaboration with key stakeholders
• Facilitate meetings and workshops to collect stakeholders’ input
• Partner with development teams and business leaders to drive successful implementation of great experiences online and offline
• Conduct research activities during the planning and early design of solutions
• Conduct multivariate testing of alternate design solutions
• Synthesize findings and translate them into actionable insights for user experience perspective
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment

Skills and experience:

•  3+ years of professional experience executing products and services to the market that have taken advantage of applied Service Design practices
• Prototyping  and design thinking skills as well as digital perspective
• Strategic thinking and user focus
• Agile working practitioner
• Bachelor's degree in a related field
• Advanced English: fluent in any spoken and written communication

Why Luminor? What we can offer you:

• Dynamic and international working environment that is filled with interesting challenges and unique opportunities, as we build a bank together
• Varied opportunities to support your professional and personal development and growth
• A competitive benefits package in addition to your salary
• An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
• A salary range for this position at 2600-3600 EUR (Gross), which is to be determined depending on the level of experience and competencies of the selected candidate

Application deadline is 30th of May