Client Services Modernization Specialist (remote)

The Client Services Modernization Specialist is a customer facing part of our Operations team. This position will work closely with product engineering, operations and sales leadership to help migrate our existing merchant base from legacy solutions and support a level of go-to-market and early-adopter-program activities in order to help with the modernization of the overall product. As the Client Services Modernization Specialist, you will take the lead on contacting customers who need to upgrade their product in the areas of payments, ancillary software products, and more as requested by the management team.

This is a remote position from anywhere in Lithuania.

Identify upgrade opportunities and execute on those opportunities 
Provide exceptional service to our customers and highly accurate input into our customer relationship management system (Salesforce.com)
Provide world-class customer experience over the phone (~20+ calls/day, outbound calls mostly)
Contribute to a customer-centric environment to better support sales, operations and customers
Migrate existing customers to new products and assist with the sunsetting of legacy products
Have a hands-on approach to complex customer situations/escalations and work to resolve them
Execute quickly and adapt to a fast-paced, constantly changing environment

Minimum 2 years of operations, sales operations, technical support or other customer-facing roles 
Ability and willingness to work late evening shifts
Proficient written/spoken English is a must
Great communication skills
Experience with MS Office / Google docs
Experience with CRM, ERP software is a plus  (Salesforce, Netsuite)
Experience in a POS environment is a plus

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2021
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our MVPs receive rewards every quarter, this year they are going to Bahamas, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours