Nasdaq Inc. is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise.

Have you ever wondered how the greatest global organizations are being run? How groundbreaking business decisions are made and how Corporate Boards are applying electronic platforms?

Nasdaq Governance Solutions is powering more than 240+ Fortune 500 companies and 245K users worldwide with its modern software solutions. Located in a modern office in Vilnius, we look to recruit individuals with the passion to thrive in a highly multifaceted global environment, while offering growth opportunities, a competitive salary, attainable bonus structure, and comprehensive benefits packages.

As a Client Service Delivery Analyst, you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and have an opportunity to learn from Administrators, Corporate Secretaries and Board members of leading organizations.

Nasdaq Governance Solutions Team at the Vilnius office is searching for a versatile individual for the regular business hours and 5 AM morning start and weekend shifts. With your local colleagues as well as team members within NASDAQ around the globe you will use the most sophisticated internal applications, as well as phone and e-mail solutions to interact with colleagues and clients. We expect you to make use of your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.

Responsibilities:
• Provide support for Board Portal Software via e-mail and telephone
• Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
• Provide user training and respond to queries in a timely manner
• Assist with identification of business - and system requirements
• Assist with the production of operational and user documentation
• Collaborate and communicate client requirements to the Account Administrators and Success Managers
• Promote the latest improvements and other company’s capabilities to clients
• Collaborate with Product and Engineering teams with crafting solutions

Job requirements:
• Excellent written and spoken English, additional points for other languages Finnish, Danish, Swedish, French or Italian
• Strong affinity toward working with software applications
• Previous experience in a client-facing position as well as experience in supporting complex products
• Excellent collaboration skills and positive and performance-driven demeanor
• Very reliable, crucial, stress-resistant and resilient personality
• Self-sufficiency and independence in task handling
• Ability to multitask in an effective manner and eager to learn beyond the immediate remit
• Weekend shift Fri - Mon
• Early morning shift

Company offers:
• Annual Monetary Bonus
• An Opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount
• Restricted Stock Units annually assigned stock bonus
• Additional paid leave days after 2 years of working at Nasdaq
• Internal Mentorship programs - learn from an employee you look up to
• Wide selection of online learning resources such as Udemy
• Additional 6 days a year for Flexdays
• III pillar pension fund
• Flexible Health Insurance program and sports club membership
• Various other perks

This is a full-time permanent position located in Vilnius. The company allows the flexibility to work on-site and remotely part of the week. As the selection and interview process is ongoing, please submit your application in English as soon as possible.

Monthly salary (Gross): from 1900 EUR, other bonuses apply.

A valid working permit for the EU is mandatory.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.