Technical Customer Success Manager
Technical Customer Success Manager
Technical Customer Success Manager

Technical Customer Success Manager Oxylabs.io

Here at Oxylabs, ambition is contagious. Our goal is to enable you to drive your own development. We have a freedom to create, explore and innovate. When energy and sincerity have a place to prosper, it helps create a solid team, consisting of diverse talents, competencies, and skills.

What you will do:

  • Be the main point of contact between the company and B2B customers;
  • Collect relevant information from our users and internal databases and verify it;
  • Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle;
  • Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue;
  • Work alongside techies to understand IT business logic;
  • Partner with our customers to effectively resolve issues through online chat and email.

What we expect:

  • Prior customer support experience;
  • Excellent communication skills in English;
  • Quick reaction and concentration, as well as empathy and love for helping people;
  • Self-learner, independent problem-solver attitude;
  • Tech-savvy personality;
  • Motivated and ambitious.

Interested? Join a culture where:

  • We are crazy about technology. At Oxylabs you can have all the tech you need to work on pioneering global products and expand your own expertise with a tech stack that matters;
  • We constantly learn: training courses of your choice, books, conferences, business trips, and more. You could join regular internal events, workshops, team retreats & the best workation trips;
  • We believe that the best results come from collaborating. So we like to work and interact together. Yet, we offer flexibility in regards to working hours and place – we support your freedom to choose and bring the best out of you;
  • We are open to feedback not only from clients but also from colleagues - this gives us great lessons to learn. Our culture is based on honesty, trust, and ownership;
  • Sure, we also enjoy common life pleasures – we have fully stocked kitchens, a PS5 with plenty of games, Foosball, a Friday happy hour tradition, professional in-house physiotherapists, and much more. We also encourage our employees to suggest things to make our offices a happy place to hang out;
  • Health insurance is our way to care for you;
  • Gross base salary starts at 1200 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

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