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Remote Technical Client Support Specialist
Remote Technical Client Support Specialist
Remote Technical Client Support Specialist
Revel Systems, UAB
Remote Technical Client Support Specialist
Remote Technical Client Support Specialist

Remote Technical Client Support SpecialistRevel Systems, UAB

Essential Duties and Responsibilities:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

  • Proficient written/spoken English is a must
  • Ability to work evening and night shifts
  • Basic IT and Networking knowledge
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
  • College degree in Computer Science / IT related field or Networking is a plus

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2021
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Bahamas, would you like to join?
  • We share our success: available Profit Sharing Plan for employees (based on eligibility)
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours

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