Senior Administrator, Collaboration (Digital Workplace) – Vilnius, Lithuania

Would you like to be part of the Global IT support team that helps our employees at Western Union stay at the forefront of technology and innovation? Looking to develop new technology for a globally revered brand? Join the digital workplace team as a Senior Administrator, Collaboration.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification 

You'll support and maintain our current Digital Workplace Collaboration tools portfolio, as well as assist in designing, testing, and implementing new solutions, changes, and upgrades. Consult end-users to assist with various collaboration tools, such as:

• MS SharePoint

• Teams

• OneDrive for Business

• Other M365 platform tools

• As well as the intranet, file sharing, and other end-user collaboration solutions 

You'll provide L2 support for applications on MS Windows, Mac OS, and various smart mobile devices, respond to work requests and incidents regarding troubleshooting, configuration, and/or maintenance, working with vendors and their support teams to resolve issues. You'll work with various business units to fulfill needs, based on privacy, security, and corporate requirements.

We expect you to have a strong knowledge of:

• Microsoft 365 platform tools in an enterprise environment 

• MS SharePoint, OneDrive for Business, Teams configuration, as well as various end user-related settings and configuration

• Knowledge in implementing, configuring, and supporting various other collaboration tools, such as intranet, chat, file sharing, project management, and others

• Collaboration tools troubleshooting and configuration of client-side on MS Windows, Mac OS, Android, and iOS platforms 

It's also important to have proven customer support and working with vendors' experience, understanding of business processes, and good communication skills. Knowledge of multiple tools and migration support experience would be an advantage.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary is from 2051 - 3312 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-NR1

#IT_RX