Client Support Specialist, Payments

The Client Support Specialist, Payments is a customer facing role. This role works with Operations, Support teams internally as well as partners to resolve payments requests for our merchants.

Troubleshoots and resolves payments processing related issues or escalates to appropriate parties
Troubleshoots setup of payment processing in customer's boarding process
Handles general information inquiries on user accounts and general information
Assists customer at Online Merchant Portal
Solves customer issues via phone and ticketing system

2-3 years of customer service experience including troubleshooting
1-2 years of Help Desk, CRM or Ticketing systems experience in a high volume high energy call center
Excellent verbal and written communication skills. Proficient level of English both verbal and written is a must.
Ability and willingness to work evening and night shifts

We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2021
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Bahamas, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours