Team Leader, AML Compliance (Maternity Cover)

Team Leader, AML Compliance (Maternity Cover) – Vilnius, Lithuania

Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers? Do you want to work for a Global FinTech company that is transforming the payments industry? Join Western Union as a Team Leader AML Compliance.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

We'll be looking to you to lead a team and their daily operations to make sure they are achieving the desired performance levels. You will coordinate and distribute workflow that comes from agents & customers within your team and ensure they work effectively and to a high standard. You will directly handle customer or agent complaints and look to resolve them. You'll help with improve overall customer satisfaction by either leading or be part of project teams that looks to implement process improvement or operational changes.

For such a role, we require you to have a customer services background and have experience in resolving complaints. You will need to have people management experience and demonstrate excellent leadership skills. We require you to be personable and approachable to both employees and customers. The role requires someone with attention to detail and analytically strong.  If you have worked in Anti Money Laundering or compliance before this would be a bonus.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It is an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you are ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We are a company on the move, and we want our people to grow and develop. You will have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1480 – 2398 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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