- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Position Summary
The Operations Coordinator is a customer facing part of our Operations team with our high visibility Enterprise and MidMarket clients. This position will support the rollouts associated with Enterprise and MidMarket clients by ensuring clear and streamlined communication and processes for franchisees.
Essential Duties and Responsibilities:
Work hand in hand with cross-functional teams to improve processes to support Enterprise and MidMarket clients
Provide exceptional service to our customers and highly accurate input into our CRM (Salesforce)
Provide world class customer experience over the phone (~15+ calls/day)
Look for gaps in the customer journey experience to anticipate potential issues and work to resolve them in advance
Have a hands-on approach to complex situations/escalations and work to resolve them
Manage customer and other internal Revel team needs and escalations via phone or email
Requirements:
Minimum 2 years of operations, sales operations, technical support or other customer-facing roles
Strong experience with the entire MS Suite and Google Business Suite
Proficient written/spoken English is a must
Ability to work late evening/night shifts: Mon-Fri 5 pm - 1:30 am
Experience in a POS technical support environment is a plus
Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
Experience with a ticketing system (Service Cloud preferred)
Why Revel?
We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
We love what we do: amazing colleagues and friendly team vibe
We care about technology and quality: our tech initiatives are bottom-up
We care about you: remote work, employee health insurance, accident insurance, referral bonus
We take your career seriously: 40% of our employees changed roles in 2021
We invest in you: internal training programmes and free Udemy license for training online
We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to Bahamas, would you like to join?
We share our success: available Profit Sharing Plan for employees (based on eligibility)
We have fun: office happy hours, board game nights and company outings
Taxi for employees starting or ending shifts within night hours
Papildoma informacija: Plus pay for night hours (+20-30% of your salary)
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Konstitucijos pr. 21c, Vilnius
Laikas
- Visa darbo diena
Kalbos
- Anglų
Elžbieta Karaliūtė
Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.