Operations Business Partner

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. As a Business Partner you will be responsible for an assigned Market Operations (MO) organisation within the scope of the Global Back Office (GBO) by ensuring that reported operational issues are resolved and the MO can effectively perform daily tasks.

Your responsibilities will include:

• Ensure the effective daily operations of the MO organisation by identifying business-critical issues and assisting in their resolution
• Serve as the main point of contact between the Market and GBO for the managing of escalations and coordination of required communication between the two parties
• Drive the progress of service requests and incidents related to the MO
• Assist the MO with system upgrade processes
• Constantly seek opportunities to raise MO effectiveness by optimising processes
• Participate in the hand-over of processes from projects to Operations
• Conduct regular review meetings with Markets and follow-up on performance reports
• Monitor and report KPIs ensuring continuous improvement
• Develop productive relationships with key stakeholders across functions to achieve strategic objectives
• Continuously review and improve existing frameworks and structures, promoting and prioritising optimization
• Identify and report potential Operational risks
• Continuously update the Business Partner Manager on progress of ongoing tasks, performance, and escalations
• Adhere to Group policy regarding compliance requirements
• Continuous sharing of knowledge with team members

About you:

• Successful track record in debt collection activities, customer service or project management
• Proven experience in stakeholder management
• Strong organizational and planning skills in a changing environment
• Excellent leadership, organizational and problem-solving skills
• Strong verbal/written communication and facilitation skills
• Very good English language (oral and written)
• Good knowledge of MS Office Tools

What we offer:

• Hybrid work arrangements allowing to combine work from home and office
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and grow opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Benefit package, including healthy environment, insurance, team building, etc.

Salary:

From 1700 Eur gross/month. The final offer will depend on the experience and competencies of the selected candidate.

Join us on this exciting journey by sharing your experience and story 🤩