Operations Leader
Operations Leader
Operations Leader
Western Union Processing Lithuania, UAB

Operations Leader - Vilnius, Lithuania

Are you a critical thinker who can create strategic initiatives to build long term growth? Do your talents lie in project management and operations strategies? Join Western Union as an Operations Leader.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

Here are some responsibilities you will have:

  • Lead and direct the implementation and management of operations strategies. These strategies will be designed to improve overall service quality, cost-effectiveness, and implement revenue-generating processes.

  • Ensure efficiency and quality goals are met for all products and regulatory compliance is met when designing and executing the end-to-end journey for agents and partners.

  • Act as the liaison between Global Money Transfer regional management and global and regional functions, as well as enable optimization and performance, standardization and continuous improvement of regional service quality.

Here are some skills, attributes, and qualifications you will have:

  • Proven history of working in a dynamic environment, managing multiple projects at one time.

  • Real passion to improve the customer journey and outstanding negotiation skills to go with it.

  • Performance-focused mindset and the ability to lead and develop a team.

  • Previous experience of lean and agile working methodologies is also desirable.

Join us, and let's connect the world  

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 4110 – 6165 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.




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