Senior Technical Support Technician
Senior Technical Support Technician
Senior Technical Support Technician
Western Union Processing Lithuania, UAB
Senior Technical Support Technician
Senior Technical Support Technician

Senior Technical Support TechnicianWestern Union Processing Lithuania, UAB

Senior Technical Support Technician – Vilnius, Lithuania
Are you a problem solver? Do you like helping others to solve technical issues? Would you like to do it on a global scale, together with various IT teams from all around the world? What about proactively monitoring systems and infrastructure and preventing the issues before they occur? Join western union as an Senior Technical Support Technician.

Motivated by our values purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
In this role, you will be a part of the Western Union Enterprise Technology Operations Center Team (ETOC), which provides monitoring, 1st, and 2nd level application support, and Major Incident management services to the organization. You will learn to troubleshoot Western Union applications and support many partners that are using them across the globe. You will be testing production changes, coordinating with other support teams, performing configurations, and working with a variety of tools and teams.

Here are some skills, attributes, and qualifications you will have: 

  • At least a year of experience in customer facing role (preferably, in operations, customer service or IT)

  • Good written and verbal communication skills in English with focus on providing great customer service

  • Strong problem-solving skills and attention to detail

  • Time management skill would be helpful

  • Technical background would be a plus

Join us, and let's connect the world 
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary is from  1,662 - 1906 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.



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