Customer Service Specialist (Spanish)

Do you want to be part of an organization with exciting opportunities? Join Yara!
Currently we are looking for CUSTOMER SERVICE SPECIALIST (SPANISH)

Yara is welcoming applications of Ukrainian people in Lithuania. Please note the hiring process has been simplified.

Responsibilities

• Build and maintain relations with internal and external customers
• Together with the team develop and implement solutions to increase customer satisfaction
• Focus on the customer: communicate solutions and follow up on daily tasks
  Coordinate between stakeholders, i.e. commercial, global and operational planning, site operations, third-party terminals and similar upon necessity
• Deliver all orders to colleagues in Transport Management
• Manage billing documents, return and diversion cases
• Work closely together with colleagues within the team, unit and Yara to continuously improve supply chain related processes
• Take independent responsibility for daily tasks and proactively take on additional roles and responsibilities
• Be a role model of Yara’s culture where health, environment, safety and quality are a top priority
  
  The right candidate puts the customer first and is passionate about delivering value. A supportive and collaborative team player that assumes responsibility and ensures diligent execution of all tasks.

Profile

• Fluent/native in English 
• Good Spanish language skills (Level B2 or higher)
• Excellent communication skills and a trusted team player
• Proactive and self-driven with a solution-oriented mindset
• Relevant successful operational experience in Supply Chain Operations, including customer service, logistics, planning and/or other related operations with good understanding of transport legislation
• Based in Lithuania or willing to relocate

We Offer

• Personal and proficient development
• Career opportunities, including subject matter experts, leading or global virtual roles
• Social wellbeing-oriented package
• Hybrid working model with home office allowance (10 days per month working from the office)
• Modern office environment (eco-friendly office with lounge, game room and other areas)
• Scandinavian culture supporting continues improvement culture
• Strong company values and orientation towards people
• Much more benefits are waiting for you from the day one

Salary range

We offer salary from 1478 Eur to 2218 Eur/month gross (before taxes)