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Technical Support Analyst (Production Testing)
Technical Support Analyst (Production Testing)
Technical Support Analyst (Production Testing)
Western Union Processing Lithuania, UAB
Technical Support Analyst (Production Testing)
Technical Support Analyst (Production Testing)

Technical Support Analyst (Production Testing)Western Union Processing Lithuania, UAB

Technical Support Analyst (Production Testing) – Vilnius, Lithuania

Would you like to see how application changes get deployed? Do you have patience to go over same steps again and again to make sure the system is working as designed? What about finding ways to automate those repetitive steps and make application testing more efficient? Would you like to collaborate with multiple teams around the world to ensure Western Union system releases go through without issues? Join us as Technical Support Analyst (Production Testing).

Motivated by our values purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

In this role, you will be part of the Technology Service Center team, that is responsible for providing support to WU Partners as well as for production testing of WU Point of Sale applications. Your main responsibilities will be:

  • Participating in deployment calls and validating the production environment sanity

  • Testing new and existing features in pre-production and production environment

  • Preparing testing credentials and validating testing scenarios

  • Collaborating with change owners and engineering teams to improve testing efficiency

  • Working on automating the testing together with automation teams

  • Assisting the rest of the team with troubleshooting and investigation

To succeed in this role, you will need:

  • 2 years of experience in technology or operations team.

  • Experience with testing or automation would be a great advantage.

  • Competence in IT and technical troubleshooting

  • Strong problem solving, analytical skills

  • Fluent English language skill and good communication skills

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary is from 1842 - 2090 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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