Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

• Provide professional and informative solutions for customers via a Live chat program
• Try to help and solve our customers' inquiries in order to create the biggest possible customer satisfaction
• International enviroment with more than 1.4M clients worldwide
• Everyday learning about cryptocurrencies and payments industry

• Interest in modern technology
• Ability to communicate with clients in a written way
• Fluency in English (additional languages is an advantage)
• Good-problem solving skills
• Positive, diplomatic, and proactive attitude
• Attention to detail
• Adaptability and flexibility

• Progressive holidays policy – an additional paid day off annually for each year you have worked for us
• Fully paid educational leave - get extra 5 days of fully paid holidays per year to get ready for your exams, dissertations and etc
• Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
• Workations – Dubai, Cyprus, Malta, South of France is just a couple of where our teams have gone for workations
• Office library – we grow our library by ordering books based on expressed employees’ interest
• Professional and personal development – compensations for various courses and professional examinations
• Delegation to global and local conferences
• Flexible IT infrastructure with Mac computers for work
• Talented international team – we have teams in more than 5 countries and expanding further
• Modern offices in the city centre
• Free annual membership for the gym chain

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