Onsite IT support specialist
Onsite IT support specialist
Alliance for Recruitment
Onsite IT support specialist

Onsite IT support specialistAlliance for Recruitment

Job description

The position is based in Kaunas and will be reporting to Digital Workplace Manager (Support Services Central Europe). You can expect operational processing of IT incidents (on-site/remote) within the scope of IT user support as well as provision of the IT workplace, IT end devices based on Microsoft workplace computers and smartphones (Android/Apple). Also, if required, you are expected to support the IT infrastructure department (e.g. network, server) in the context of IT infrastructure incidents and change requests.


  • Dispatching, pre-qualification, processing, forwarding, resolving and documenting of IT Incidents and requests.
  • Working with applications regarding user, computer, infrastructure and mobile device management, and ITSM system and maintain IT relevant master data;
  • You will also be involved in IT projects) and support the coordination of external IT service providers.
  • Support in the preparation of reports.
  • Support in the creation of general and end user documentation.
  • Carrying out end-user training. 
  • Generally working towards ensuring the availability of all IT services.
  • User-interface development for laboratory instruments.
  • Offline system software setup and deployments.


  • IT apprenticeship or university education with relevant work experience.
  • 2+ years of experience with IT incident management and IT service request fulfilment within the scope of IT end user support and provision of end user devices.
  • Experience with applications such as SCCM, Intune, Azure - as well as working with an ITSM solution (Experience with ServiceDesk Plus is a plus).
  • Error analysis skills.
  • Basic knowledge of IT support organizations and their processes based on ITIL.
  • Basic knowledge of IT infrastructures (network, server, datacenter).
  • Fluent verbal and written English skills.

Company offers

  • NKT offers you a modern office at Kauno Dokas.
  • In addition, the company is offering hybrid work model, flexible working time, international environment, additional paid vacation days, private health insurance and professional working culture.

Daugiau jūsų paiešką atitinkančių rezultatų:

Eiktel Inc.
€ 1800 – 1900
Galioja iki: 2023.04.06
IT systems administrator
€ 2000 – 5000
Galioja iki: 2023.04.01
Data Engineer
Alliance for Recruitment
€ 3000 – 4600
Galioja iki: 2023.04.06
Junior Front-end Web Developer • Networks
“Teltonikos” įmonių grupė
€ 1500 – 2500
Galioja iki: 2023.04.14
Data Analyst
Alliance for Recruitment
€ 3300 – 3750
Galioja iki: 2023.03.24
People Experience Specialist
Baltic Amadeus, UAB
€ 2600 – 3150
Galioja iki: 2023.04.01