Team Leader in Customer Welcoming Case Preparation

Danske Bank Lithuania

Skelbimas
Atlygis/Miestas
Apie įmonę

Area

Can you inspire your team to succeed in high-quality analysis and ensure customer satisfaction?

As a Team Leader, you will have direct responsibility for managing and developing a team of 19 employees, ensuring processes in the team are efficient and optimised.

We expect you to encourage your employees to take responsibility and create value in customer service, and partnership with stakeholders. While being responsible for business targets, you would also have an equally important responsibility for ensuring employees’ high job satisfaction and continuous development.

You will:

Supervise and lead a team of 19 employees
Maintain effective operational processes
Work with a key priority of the bank (AML), where daily life brings a lot of development and changes
Communicate with stakeholders at different seniority levels
Support team on a daily basis, including follow-up on the tasks, ensuring their timely and high-quality delivery

About you:

2+ years of previous leadership experience
Customer Due Diligence knowledge or general AML knowledge would be considered as a pro
Solid communication, collaboration, and stakeholder management skills
Developed time planning and organizational skills
Dedicate customer-centric approach and motivation to deliver excellent service
Attention to detail and passion for working in a fast-changing and agile environment
Thinking out of the box and a keen interest in implementing improvements and developing your team
Advanced English language skills

We offer

Monthly salary range from 2240 EUR to 3360 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
20+ community hobby clubs
Health insurance from the first day of employment
Free parking & charging ports - cars, bicycles, e-scooters

Mėnesinis bruto atlyginimasBruto/mėn. € 2240 - 3360

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Laikas

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Kontaktinis asmuo
Team Leader in Customer Welcoming Case Preparation

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.