We are expanding the Support Team on our flagship project Family Island and are currently looking for a Customer Support Specialist.

What you will be doing:

• Process feedback from players in mobile stores (App Store/Google Play);
• Interact with the community: award prizes, reply to questions from moderators;
• Send game mail-outs/newsletters;
• Process tickets;
• Collect statistics and analyze data;
• Assist in developing FAQs and instructions

We expect you to have:

• Proficiency in English (C1+)
• Ability to articulate your thoughts in English in an accessible and clear manner;
• Willingness to learn;
• Ability to find a way with people, flexibility in solving tasks;
• Willingness and opportunity to work remotely (the equipment will be provided);
• Prepared to work two shifts: 1st shift - 9:00-18:00 and 2nd shift - 14:00-23:00 with a lunch break.The shift schedule is drawn up for a month ahead with fixed days-off and alternating shifts

Nice to have:

• Work experience in the position of a Customer Support Specialist;
• Gaming experience and an interest in games

This position requires completion of a Test Task.

We offer:

• Health insurance (family package)
• Inner professional conferences M-CONF and ART-CONF
• Training & Development/Tuition reimbursement
• English classes
• Referral program with generous bonuses if you have great professional recommendations
• Modern and Comfortable office in the center of Vilnius (with books and boardgames’ library, rest areas, a game room and other perks)
• Friday happy hours and stocked kitchen with salads, juices, snacks, fruits, etc
• Office informal events, celebration of product birthdays and other fun-activities
• Corporate big events (Summer Family Day, NY party) and team buildings
• Opportunity to participate in social activities held together with GameDev community and to make a contribution
• Corporate SWAG and branded artifacts