A Transition Manager is responsible for overseeing and managing the smooth transition of business processes from one state to another. This role involves coordinating various stakeholders, developing and executing transition plans, and ensuring that all necessary resources and activities are in place to achieve a successful transition.  

• Transition Planning: Develop and implement transition plans, including defining objectives, timelines, milestones, and resource requirements. 
• Stakeholder Coordination: Identify and engage relevant stakeholders, such as project teams, subject matter experts, and key business units, to ensure their involvement and alignment throughout the transition process. 
• Risk Management: Assess potential risks and develop mitigation strategies to minimize disruptions and ensure a smooth transition. 
• Change Management: Facilitate the change process by addressing resistance, communicating with stakeholders, and providing support and guidance to individuals or teams affected by the transition. 
• Resource Management: Coordinate and allocate resources, including personnel, equipment, and budget, to support the transition activities. 
• Progress Monitoring: Monitor and track the progress of the transition against established plans and objectives, identify any deviations or issues, and take appropriate corrective actions. 
• Documentation and Reporting: Maintain accurate documentation of the transition process, including plans, progress reports, and lessons learned, and provide regular updates to stakeholders and management. 
• Training and Support: Coordinate training activities to ensure that end-users or operational teams are equipped with the necessary skills and knowledge to operate effectively in the new environment. 
• Continuous Improvement: Identify opportunities for process optimization and efficiency enhancements during the transition and post-transition phases. 
• Post-Transition Evaluation: Conduct post-transition evaluations to assess the effectiveness of the transition, gather feedback, and identify areas for improvement in future transitions. 

Additionally, the transition manager may collaborate with other project managers, subject matter experts, and stakeholders to achieve successful outcomes. 

Transition team tasks: 

• Lead transition/migration of activities to GBS.  
• Provide hypercare to countries post go live.
• Create, maintain and deploy a governance framework for ongoing migrations.
• Own the transition process including knowledge transfer and documentation reviews.  
• First point of escalation for any transition related issues raised by GBS or markets.
• Reporting of KPIs and status for markets in transition.
• Regularly review the transition process to ensure it is fit for purpose.