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Are you looking for new opportunities or considering the possibility of changing your career path and would like to work in an effective and stable organization that cares about employees?
Join the Customer Card Dispute Support Team in the Fraud Operations Department. Our team consists of 13 brilliant and friendly members of different seniorities. We are looking for several colleagues to join us!
Our team is responsible for dealing with activities related to cardholder accounts. Working on non-fraud tasks means that you will be assisting in dealing with merchants who did not provide promised services or goods. As an officer, your tasks will focus on operational responsibilities such as investigations, analysis, and communication with external parties. Besides, you will have an amazing opportunity to work in a hybrid workplace and be a part of a multicultural team.
We offer you an opportunity to work from anywhere in Lithuania if you can ensure your regular presence in our office in Vilnius 3-4 times per week.
You will:
- Investigate customer card dispute cases and apply VISA and MASTERCARD chargeback rules
- Communicate with different departments and teams within Danske Bank
- Work on process improvement
- Supervise the workflow according to deadlines
About you:
- Previous operational work experience (in an operations center or banking/administrative field)
- Knowledge of VISA or Mastercard chargeback rules will be considered as a big advantage
- Good analytical skills and attention to detail
- A collaborative and helpful team player with the ability to learn quickly and adapt to process changes
- Ability to make decisions based on rules and regulations
- High level of quality and efficiency and good time management skills
- Problem-solving and openness to new ideas
- Upper-Intermediate English both in speaking and writing
We offer
Monthly salary range from 1320 EUR to 1980 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- 24/7 gym services and group trainings
- Health insurance from the first day of employment
- Free parking & charging ports - cars, bicycles, e-scooters
Место работы
- Vilnius, Vilniaus apskritis, Литва
Тип работы
- Полный рабочий день
Языки
- Английский
- Литовский
Operations Officer in Customer Card Disputes Investigation
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.