As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.

Your responsibilities will include:

• Manage and support CRM team:

1. Task planning and prioritization
2. Workload management
3. Training and team building

• Develop and execute CRM strategy aligned with business goals.
• Define personalized customer journeys and touchpoints.
• Implement customer segmentation strategies.
• Utilize data for tailored marketing messages.
• Lead and optimize marketing campaigns.
• Collaborate with other marketing teams.
• Analyze customer behavior and engagement.
• Collect and act on customer feedback.
• Oversee CRM tool integration and optimization.
• Manage CRM-related projects and budgets.
• Stay updated on CRM trends and best practices.