Hi, I am Laurynas Urniežius, lead of the Service Delivery Management team in Telia. I have gathered a great team of like-minded professionals that I am really proud of, and we are currently looking for an ambitious and forward-thinking B2B Customer Service Delivery Manager.

Ready to make better happen?
 

Your job is to take care of our B2B customers and drive them as partial IT manager. This is a great opportunity if you love combining technology, IT demand management, and customer relationships. You will spend a lot of time on your own, talking to customers, but you will have a lot of back-up from IT operational support teams and their leaders. Your primary focus is a positive customer experience of IT services ensuring smooth Customer IT infrastructure changes and continual service improvements of provided IT services.

This could be achieved by close collaboration with internal IT support teams and their leaders, constantly providing suggestions for service improvements, coordinating change implementations, proactively recognizing and resolving service delivery issues, professional service review management, and client IT roadmap ownership.  

I am looking for a person who has experience in Service Delivery management in a demanding and complex environment, is a quick learner and forward-thinker, ambitious to go beyond expectations.

Who you are?
 

You are a person who knows theres no excuse for missed availability targets, outages, or unresolved problems. I expect you to adhere to the following requirements:

• Experience in IT Service Delivery Management;
• Have at least 5 years of working experience in IT services;
• Good understanding of IT infrastructure and business processes;
• A commendable track record of delivering IT projects would be advantageous;
• ITIL intermedia level competence would be beneficial;
• Have good interpersonal skills to interact with customers and colleagues;  
• Positive attitude, high motivation, and problem-solving skillset;
• Good English and Lithuanian language skills (written and spoken).

Telia is more than a workplace
 

We believe that people thrive in a purpose-driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, its our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 3300 Eur (gross) to 4800 Eur (gross) plus an annual bonus which varies depending on your performance and Telia's results. Besides for each employee, Telia has an additional employee benefit package which includes:

• Health insurance and pension plans;
• Various Telia and partners discounts and offers;
• Additional vacation days;
• Flexibility that enables work-life balance;
• Chance to grow both personally and professionally with our internal programs;
• Open, relaxed and fun working environment;
• +19 000 awesome colleagues across Nordic & Baltics.

Interested?
 

If you think this sounds great and would like to work with skilled coworkers and cool technologies, don't hesitate to apply for the position! If you need more information about this role -  please contact me (Laurynas Urniežius) on LinkedIn or call +370 694 76016.

Selection is ongoing, so do not hesitate to get in touch. For final candidates required background controls will be performed

Welcome to Telia - Join us and make better happen!