Senior Business Analyst in End User Services – GenAI services

Danske Bank Lithuania

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Our team, End User Services, is enhancing the user experience by providing quality support and innovative solutions. We focus on understanding the needs of our users and delivering services that improve their productivity and satisfaction. Gen AI services team is currently working on the Copilot project, which aims to integrate advanced AI capabilities into our services to offer personalized assistance and streamline workflows.

Innovative Projects: Work with the latest AI technology, including generative AI and advanced language models, as part of the Copilot project.

Impact at Scale: Your work will enhance efficiency, customer experience, and decision-making processes at Danske Bank.

Learning Opportunities: Access modern tools and continuous learning to maintain skills in AI and business analysis.

Collaborative Environment: Join a team focused on technology and innovation, fostering professional growth.

You will:

Requirements Gathering: Manage requirements for license management, user deployment (SharePoint, Power Platform), and Tableau Dashboards for M365 Copilot tracking
Service Onboarding and Compliance: Support Microsoft 365 Copilot Chat onboarding and ensure compliance via risk assessments
Governance Framework and Agent Setup: Implement governance policies for M365 agents and oversee setup and configuration
Integrations and Context Extension: Facilitate M365 Copilot integrations and extend index context with technical teams
Documentation: Maintain detailed documentation for all project aspects

About you:

Analytical Skills and Attention to Detail: Ability to analyze complex data and derive insights
Communication and Documentation Skills: Effective at gathering requirements, collaborating, and documenting processes clearly. Software Development Project Experience: Working as a business analyst in software development and implementation projects
Team Collaboration: Ability to work seamlessly with various departments
SharePoint, Forms, and Tableau Knowledge: Familiarity with these tools is beneficial
Is quietly motivated to achieve results
Flexible and Open to Learning: Able to adjust and willing to learn new technologies and methodologies
Problem-Solver: Proficient problem-solving skills are essential to navigate and find effective solutions
Advanced English both written and verbal

We offer

Monthly salary range from 3600 EUR to 5400 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
Canteen services and free fruits
24/7 gym services and group trainings
Health insurance

Брутто-зарплата в месяцБрутто/мес. € 3600 - 5400

Место работы

Литва

Тип работы

Полный рабочий день

Языки

Английский
Литовский

Контактное лицо
Senior Business Analyst in End User Services – GenAI services

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.

Вебсайт компании: https://job.danskebank.lt/