- Подробности
- Основная информация
- Компания
Area
Are you looking for new opportunities or considering the possibility of changing your career path and would like to work in a stable organization that values employees?
Join Card Disputes Investigation Team in Fraud Operations Department. Our team consists of 13 skilled and friendly members of different seniorities. We are looking for 1 colleague to join us!
As a specialist you would work with non fraud cases while coping with merchants who did not provide promised services or goods. Your tasks would focus on operational responsibilities such as case investigation and analysis. Besides, you would have an wonderful opportunity to work in a hybrid workplace (3-4 days from office, 1-2 days from home) and be a part of a multicultural team.
*Depending on your experience and knowledge, we may offer you different seniority of the role.
You will:
- Investigate customer card non fraud dispute cases and apply VISA and MASTERCARD chargeback rules, following standard rules and procedures
- Communicate with different departments and teams within Danske Bank
- Work on process improvements
- Supervise workflow according to deadlines
About you:
- A collaborative and proactive individual who is open to developing new skills and adapting to process changes
- Problem-solving and openness to new ideas
- 1+ years of work experience of a back-office, administrative, or similar nature would be considered as a benefit
- Knowledge of VISA and/or Mastercard chargeback rules will be considered a valuable asset
- Advanced analytical skills, accuracy, and attentiveness to details
- Ability to make decisions based on rules and regulations
- High level of quality and efficiency
- Good time management skills
- Advanced English language skills
We offer
Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Canteen services and free fruits
- 24/7 gym services and group trainings
- Health insurance
- Third pillar pension fund
Место работы
- Vilnius, Vilniaus apskritis, Литва
Тип работы
- Полный рабочий день
Языки
- Английский
- Литовский
Specialist in Card Disputes Investigation
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.