L1 Customer Support Agent

GR8 Tech

Подробности
Основная информация
Компания

About your key responsibilities and impact:

Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed;
Business incident creating and its regular reviewing, checking for actions already taken, the accuracy of incident categorization, and compliance with the SLA;
Communicating issues resolving with other departments;
Monitoring product status and engaging responsible people to resolve urgent situations if necessary;
Controlling the SLA for incident resolution and escalating unresolved issues.

Essential professional experience:

Minimum 1 year of experience in technical support;
Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.) will be a plus;
Strong experience with Jira, Confluence;
Ability to work on several tasks in parallel and prioritize on an ongoing basis;
Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
Experience with monitoring and alerting services;
Upper-Intermediate speaking and writing English proficiency;
Fluent in Ukrainian OR Russian;
Ability to work in shifts (including night shifts).

Desirable skills and personal features:

Understanding ITIL.

What we offer:

Benefits Cafeteria:

Sports compensation;
Medical coverage;
Psychological support;
Home-office coverage.

Work-life:

Remote work, Coworking compensation;
Childcare budget;
Maternity leave;
Paternity leave;
Additional 2 days for family events.

Our GR8 Culture:

Open feedback and transparent direct communications;
Growth and development: better every day;
High tolerance to experiment and mistakes;
Supportive friendly environment.

Брутто-зарплата в месяцБрутто/мес. € 1000 - 1800

Дополнительная информация: Sports compensation; Medical coverage; Psychological support; Home-office coverage.

Место работы

Литва

Возможность удалённой работы

Тип работы

Полный рабочий день

Навыки:

JIRA SLA ITIL

Языки

Английский
Русский

Контактное лицо
Anastasiia Chaika

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!