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GBS Service Management Lead
DexCom Lithuania, UAB
GBS Service Management Lead
DexCom Lithuania, UAB
GBS Service Management Lead
DexCom Lithuania, UAB

GBS Service Management Lead

DexCom Lithuania, UAB

GBS Service Management Lead

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
 
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:
The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an Enabling Platform to a Value Partner for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where You Come In:
  • You will be responsible for building strong, trust-based relationships with stakeholders and guiding them on service management best practices. Your focus will be on delivering consistent, high-quality outcomes that enhance confidence in GBS performance.
  • Promote service excellence through consistent delivery and expert support.
  • You will lead performance strategy and ensure alignment with business goals. This includes defining key metrics, maintaining an accurate service catalogue, and driving continuous improvement.
  • Work with engagement leads and site operations to define performance expectations.
  • Keep the service catalogue current and reflective of actual capabilities.
  • Lead initiatives that improve transparency, compliance, and service quality.
  • You will identify and address performance gaps and risks, ensuring timely resolution and long-term improvement.
  • Collaborate with BI and CI teams to analyze trends and root causes.
  • Develop and implement mitigation plans that support sustainable performance.

What Makes You Successful:
  • You have experience in Medical Devices, Healthcare or Manufacturing industries.
  • You are passionate about data, process, technology, and engaging leaders to transform business outcomes.
  • You bring proven experience in service design, business analysis, and continuous improvement (Lean/Six Sigma).
  • You have experience with service management / BPM tools and technologies.
  • You are proficient in translating data into actionable insights using excellent analytical and problem-solving skills.
  • You influence and collaborate with stakeholders at all levels leveraging strong communication and interpersonal skills.
  • You inspire and orchestrate cross-functional teams to deliver results.
  • You are recognized for your strong program and project management skills.

What You'll Get:
  • A comprehensive onboarding and training on the job 
  • Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
  • Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
  • 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
  • Opportunity to work from other countries for up to 30 days per year 
  • Health Insurance including reduced premiums available for dependents
  • Life and Accident insurance coverage 
  • 3rd Pillar Private Pension plan 
  • Health and Wellness programs, including access to online coaching and therapy sessions 
  • Fertility, Family forming, Menopause and Mens health support services
  • Regular team-building events that foster collaboration and connection 
  • Best-in-class training and career development programs 
  • Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
  • Access to a fitness tracking app with rewards for staying active 
  • Free parking space at the city center office location. 

Travel:
  • 5-15%

Experience and Education Requirements:
  • Typically requires a Bachelors degree and a minimum of 13+ years of related experience. At this level a graduate degree may be expected with 6 years of related experience.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €5,305.42 to €6,553.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.
Брутто-зарплата в месяцБрутто/мес.  € 5305 - 6553

Дополнительная информация: Final offer will depend on your qualifications, competencies, and professional experience.

Место работы

    Vilnius, Vilniaus apskritis, Литва
  • Возможность удалённой работы

Тип работы

  • Полный рабочий день

Языки

  •  Английский
Контактное лицо
Jurgita Stikliūnė
Founded in 1999, Dexcom empowers people to take control of their diabetes through innovative continuous glucose monitoring systems. By listening to the needs of users, caregivers and healthcare providers, Dexcom simplifies and improves diabetes management around the world. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs approximately 10,000 people.
Vilnius Global Business Services centre supports Dexcom operations and its customers across the EMEA region and will expand the companys patient support, customer advocacy, finance and accounting operations in Europe.



Вебсайт компанииhttps://www.dexcom.com/about-dexcom

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