LastMile is an innovative quick-commerce platform changing shopping habits and delivering outstanding customer experience. Our mission is to make shopping fast, simple, and convenient with the unique advantage of delivering orders within just 1 hour.

We collaborate with leading grocery chains, gourmet shops, pet supply providers, and other partners to offer a wide product selection.

- We are one of the leading delivery solutions in Lithuania, operating in 10+ cities.

- We apply cutting-edge technology to continuously improve processes and customer satisfaction.

- We foster a dynamic and innovative work culture where every idea matters.

By joining LastMile, you will become part of a forward-thinking team that actively shapes the future of shopping and delivery!

We are looking for a CLIENT RETENTION MANAGER in Vilnius.

We are looking for a colleague who is passionate about the customer journey and eager to find ways to keep our clients engaged and loyal in the long run.

- Develop and execute customer retention and loyalty strategies.

- Monitor customer data (churn, cohorts, CLV) and identify growth opportunities.

- Manage CRM campaigns (email, SMS, push) to drive engagement.

- Optimize customer journeys and reactivation initiatives.

- Measure campaign performance and report on KPIs.

- Monitor market trends and competitors, propose new ideas and best practices.

- Initiate and launch new projects or solutions to strengthen long-term customer loyalty.

- Experience in customer retention, loyalty, or customer success.

- Understanding of customer data analysis and segmentation.

- Hands-on experience with marketing automation tools.

- Understanding of e-commerce funnels and customer lifecycle management.

- Result-oriented mindset with focus on KPIs and measurable impact.

- Proactive, creative, and eager to test and optimize new approaches.

- Good English skills.

- Opportunity to work in a fast-growing, innovative company.

- Competitive salary (gross) from 3180 to 3975 EUR, depending on experience and skills.

- Modern office in Vilnius city center with a great view and parking space

- Extra benefits package, including:

o  Private health insurance

o  Gym membership

o  Discounts on LastMile and partner stores

o  Learning & development budget

o  Teambuilding budget

In this role, you will directly contribute to improving customer experience and loyalty and see your ideas quickly turn into real solutions.