84
- Подробности
- Основная информация
- Компания
About the role
You’ll be the first person our customers talk to. You’ll handle their questions from start to finish, guide them through onboarding and verification, and help us make support smarter. That includes working with our AI support agent and tools, not just answering tickets by hand.
What you’ll do
- Answer customer questions by email in Freshdesk, clearly and accurately, in English and Lithuanian (and other languages if you have them)
- Guide customers through registration, KYC/AML verification (Sumsub) and requests for IBAN accounts and cards
- Fix account issues, such as access, 2FA, payments and onboarding status, and escalate complex cases to the right person
- Train and improve our AI support agent: turn real customer questions into knowledge base answers, spot gaps, and check the quality of AI replies
- Find recurring problems and share insights with Product and UX to remove the cause
- Keep internal records, trackers and help content accurate and up to date
- Take part in new launches (new cards, new markets) by preparing FAQs and support processes
What we’re looking for
- Fluent English and Lithuanian (C1+), written and spoken. An additional language is a plus: Polish, Dutch or Spanish
- Strong tech skills: you learn new tools fast and like figuring out how things work
- AI-savvy: you use ChatGPT or Claude every day and know how to get good results from them
- Proactive: you see a problem, suggest a fix and follow through without waiting to be asked
- Strong attention to detail and a sense of responsibility for sensitive customer data
- 1+ year in customer support, ideally in fintech, payments, banking or crypto (an advantage, not a must)
- Experience with Freshdesk, Zendesk, Sumsub or similar tools is a plus
What we offer
- Salary: €1,800–2,300 gross/month, depending on experience
- Hybrid work in Vilnius (3 days from the office as minimum)
- A real influence on the product and how support is built, in a fintech team
- Hands-on experience with AI-driven support and with compliance tools
- Room to grow into KYC/compliance, operations or product roles
€
1800 - 2300
Место работы
- Vilnius, Vilniaus apskritis, Литва
- Гибрид
Тип работы
- Полный рабочий день
Языки
- Английский
- Литовский
Контактное лицо
Natalja Chlus
064723393
Natalja Chlus
064723393
About Safe2transact
Safe2transact is a fintech platform that combines IBAN accounts, cards and crypto services in one app. We’re building products for markets across Europe and beyond. Every person here shapes how the product works.
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