Logistics Control Center Specialist

Under broad supervision of Customer Service Control Center Manager, you will become an integral part of a high performing central customer focused team in Vilnius and provide customers with courteous, professional and efficient back-office service at all times. In conjunction with local offices, you will be planning, generating and monitoring shipments, and reporting pertinent information related to specific high-volume transport projects. You will be the point of contact for our selected internal and external customers – usually by phone or via email.

Primary Duties and Responsibilities:

• Engage in effective communication with external and internal customers
• Receive and reply to enquiries via email, phone
• Plan and execute shipment orders
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Monitor and track ongoing shipments, react to any deviations
  Maintain accurate information regarding shipment status
• Communicate temperature results asap after delivery, check and note any deviations
  Provide customer specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.